Help Center

Shared Hosting FAQs

The plan differences depend on the resources allocated to each website, such as storage space, bandwidth, number of websites, and server performance. The higher the plan, the more powerful the resources and their capacity to handle visitors and files. At Wetahost, we offer a clear comparison to help you choose the most suitable plan for your project.

After activating your hosting, you will receive an email containing the control panel link, username, and password. You can log in directly and manage your files, databases, email, and more.

You will receive a notification when you are nearing resource consumption. You can:

– Delete unnecessary files
– Enable caching
– Upgrade your plan to accommodate growth

Our support team will help you analyze the cause and choose the best solution.

It means “practically unlimited” within fair usage guidelines. This means you can host a large number of visitors and use ample storage space, provided you don’t consume resources that negatively impact other clients (such as hosting large download sites).

From the control panel, you can create an email address with your domain name (e.g., [info@yourdomain.com](mailto:info@yourdomain.com)) with a single click, and you can link it to applications like Outlook or Gmail.

We provide daily and weekly backups stored on secure servers. You can restore them from the control panel with a single click, or contact us if you need assistance—it’s easy.

Yes, we offer a completely free transfer service, including files, databases, and email, without any downtime for your website.

Reseller Hosting FAQs

From the WHM reseller dashboard, you can easily create a new account, define resources, and manage domains.

Yes, Wetahost offers a White Label service that allows you to run your entire business under your own brand without your company name appearing to your customers.

Within WHM, you’ll find a dashboard that shows each customer’s space, bandwidth, and resource usage, with alerts when they’re nearing their limits.

Yes, you can modify plans or upgrade resources instantly from the control panel, and the difference will be automatically applied to your billing.

You can:

– Create and manage your customer accounts
– Configure resources
– Manage backups
– Activate and deactivate accounts
– Provide cPanel panels with independent login credentials

All this without needing a dedicated server.

You can use systems like WHMCS to link payments, automate invoicing, and easily manage your customers.

Control Panel FAQs

After activating your hosting, you will receive a login link and account details.

You can also log in via:
yourdomain.com/cpanel

From cPanel → Databases section → Select MySQL Databases → Create a database user and then link it to your website.

The File Manager allows you to upload, edit, delete, and compress files directly without needing FTP.

From cPanel → Accounts FTP → Create a new account and grant it the required permissions and path.

We provide free SSL certificates that are automatically installed within a few hours. You can check the status within the SSL/TLS section.

With Softaculous within cPanel, you can install WordPress in less than a minute with automatic database setup.

Domain FAQs

Simply enter the domain name in the search bar, choose the appropriate extension, and complete the payment to register it instantly.

By changing the DNS settings to ours (which you receive when purchasing hosting). Activation will begin within a few minutes to a few hours.

Yes, simply activate the EPP transfer code from your current provider and provide it to us. The transfer will be completed within 24–72 hours.

It will stop working, and you will receive renewal reminders. If renewal is delayed, it may be subject to a refund period with an additional fee from the registrar.

We offer a wide range, including:

.com – .net – .org – .store – .shop – .tech – .online
In addition to Arabic and local extensions.

Yes, you can enable owner anonymization to protect your information from being publicly displayed.

Billing FAQs

We offer several payment methods, including bank cards, e-wallets, bank transfers, and local methods depending on your country.

The available methods will be displayed on the payment page and typically include:

– Visa/Mastercard
– Vodafone Cash (for select countries)
– InstaPay (for select countries)
– PayPal
– Bank transfer

You can enable or disable automatic renewal. If enabled, the renewal fee will be deducted before the service expires to ensure your website doesn’t go offline.

No. All Wetahost prices are transparent and have no hidden fees, whether for domains, hosting, or control panels.

Yes, we offer a 30-day money-back guarantee from the date of your hosting subscription if you are not satisfied.

You can upgrade at any time; only the price difference will be charged.

As for downgrades, your request may be processed according to the terms of the service you choose.

Powering over 1.5 million websites worldwide

Enhance your digital presence with powerful servers and a 99.9% uptime guarantee for your site’s stability, and achieve strong search engine visibility.