Privacy Policy – ​​Wetahost

    Last Updated: November 27, 2025

    At Wetahost, your privacy is our top priority. This policy explains how we collect, use, protect, and share your information when you use our services, including domain registration, shared hosting, reseller plans, and control panels.

    By using our services, you agree to the terms of this policy.

    1. Definitions

    • Personal Data: Any information that can directly or indirectly identify you (e.g., name, email address, billing address, IP address, usage logs).
    • User: Any person or legal entity that uses Wetahost services.
    • Processors/Service Providers: Companies or third parties that assist us in providing services (payment providers, DNS, CDN, backup, technical support).
    • Service/Website: Any interface or service we provide online.

    2. Data We Collect

    2.1 Account Information

    • Name or Company Name
    • Email Address
    • Country of Residence
    • Billing Address
    • Payment Details (Processed via Secure Payment Gateways)

    2.2 Service Data

    • Domains You Have Registered
    • Hosting and Reseller Plans
    • Account Settings, DNS, and Control Panel
    • Subscription, Renewal, and Cancellation Dates

    2.3 Usage Logs

    • IP Address
    • Browser Type and Browsing Session
    • Control Panel Activity
    • Support Requests and Technical Interactions

    This data is used to improve security and protect the service from attacks or unauthorized use.

    2.4 Communication and Support Data

    • Ticket Content and Email Messages
    • Service Information Related to the Request

    This data is retained for the purpose of following up on support and improving service quality.

    2.5 Marketing Data (Optional)

    • If you agree to subscribe to newsletters or special offers, we will use your email to send you marketing content.

    3. Purposes of Data Use

    We use your data for the following purposes only:

    1. Providing and Managing Services: Activating hosting, domains, reseller accounts, and managing accounts.
    2. Billing and Payments: Processing payments, renewals, and alerts.
    3. Technical Support: Following up on support requests and resolving issues quickly.
    4. Security: Protecting accounts and servers from attacks or misuse.
    5. Service Improvement: Improving performance, browsing speed, and fixing bugs.
    6. Legal Compliance: Meeting legal and financial obligations.
    7. Marketing with Prior Consent: Sending you offers or promotional content if you consent.

    4. Data Sharing with Third Parties

    • Essential Technical Partners: such as domain providers, DNS, payment systems, backup services, and technical support.
    • Legal Obligations: We may disclose data upon a formal legal request from judicial or governmental authorities.
    • No Selling to Marketers: We do not sell your data to any third-party marketers.

    All our partners adhere to our privacy and data confidentiality standards.

    5. Data Protection

    We implement the highest security standards:

    • Encrypted connections (HTTPS/TLS)
    • Firewalls and monitoring systems
    • Regular backups of all accounts and data
    • Restricted access to authorized personnel only
    • Regular reviews of security procedures

    Despite these precautions, no system is 100% secure, but we are committed to providing maximum protection.

    6. Cookies and Tracking Technologies

    • Essential Cookies: To ensure the proper functioning of your account and browsing session.
    • Analytics Cookies: Measuring performance, visitor count, most visited pages, and errors.
    • Marketing Cookies: For targeted advertising, with your consent.

    You can disable cookies in your browser, but the performance of some website functions may be affected.

    7. Data Retention

    • Personal Data and Billing: For the duration of the account plus a reserve period for legal compliance.
    • Usage and Analysis Logs: A period determined by the type of data (several months to two years).
    • We strive to retain data for as long as necessary to provide our services.

    8. User Rights

    You have the right to:

    • Access and correct your data
    • Request the deletion of your data upon account closure (subject to legal obligations)
    • Request a copy of your data
    • Object to processing or request its restriction
    • Request the transfer of your data to another provider if technically feasible

    Your requests will be responded to within a reasonable timeframe (usually 30 days).

    9. Children’s Privacy

    Wetahost services are intended for adults and businesses.

    We do not knowingly collect data on anyone under the age of 18.

    10. International Data Transfer

    We use international providers to deliver our services.

    Data may be stored or transferred to countries that may not have data protection laws similar to yours.

    We employ legal mechanisms to ensure the protection of your data (standard contract terms, data processing agreements).

    11. Domain and WHOIS Data Privacy

    When you purchase a domain, registration data is used for registry purposes and may be available in WHOIS according to the registry policy.

    We provide privacy options for posting where available and explain the implications.

    12. Policy Updates

    We reserve the right to modify this Privacy Policy as needed, such as:

    • Changes in laws or regulations
    • Improvements to services or the addition of new features

    The date of the last update will be displayed at the top of the page. Your continued use of the service constitutes your acceptance of the updated version.

    13. Privacy Contact

    For any inquiries or requests related to your data:

    You can open a ticket from within your account, and your request will be handled with complete confidentiality and professionalism.

    14. Wetahost’s Commitment to You

    At Wetahost, your data is entirely yours. We are its custodians and use it only to provide our services and enhance your experience. We are committed to transparency, security, and respecting your privacy at every step.