We provide a secure user experience

    At Wetahost, we are committed to a fair and transparent customer experience from the very beginning. That’s why we’ve established a clear and easy refund policy, ensuring peace of mind when choosing any of our services.

    Our goal is for you to only pay for a service you are completely satisfied with and to receive the appropriate support should you encounter any issues.

    Money-Back Guarantee

    We offer a 30-day money-back guarantee on shared and reseller hosting services, provided that the terms of use are not violated and the service is not misused.

    ✔️ If you’re not satisfied with your hosting, you can request a full refund within the specified period.

    ✔️ We don’t ask complicated questions—we simply need to know the reason for cancellation to improve our services in the future.

    Non-Refundable Services

    Some services are performed instantly or are linked to third parties, so they cannot be canceled or refunded once activated. This is in accordance with global policies followed in the hosting services industry.

    ❌ First: Domain Services

    All operations:

    • Domain registration
    • Domain renewal
    • Domain transfer

    These are non-refundable, as they are registered directly with global registries and cannot be canceled once completed.

    ❌ Second: Paid SSL Certificates

    Paid certificates are issued to the domain through global certification authorities (CAs), and once activated, their cost is non-refundable.

    Note:

    Free SSL Certificates are provided automatically by Wetahost with all hosting plans, at no additional cost or obligation.

    ❌ Third: Renewals and Upgrades

    Since renewals and upgrades are activated and utilized immediately, they are non-refundable. These include:

    • Hosting renewal
    • Domain renewal
    • Add-on renewal
    • Upgrading from one plan to another

    These transactions are executed instantly and therefore cannot be canceled once activated.

    Shared Hosting Refund Policy

    If you are using one of our shared hosting plans, you can request a refund within 30 days of subscribing, provided that:

    • You have not violated the usage policies (such as unfair resource consumption).
    • You have not been banned for misuse.
    • You have not used any special offers or non-refundable coupons.
    • You have not upgraded or modified the plan after subscribing.

    The refund applies to the basic plan only and does not include any additional services.

    Reseller Service Refund Policy

    Reseller services also include a 30-day money-back guarantee, provided that:

    • You do not create an excessive number of accounts during the trial period.
    • You do not use the service for the illegal distribution of content.
    • You do not request additional resources not included in the plan.

    How to Request a Refund

    To make things easier, we have provided a simplified refund request system:

    1. Log in to your control panel.
    2. Open a support ticket from the “Billing” section.
    3. Enter the details of the service you wish to cancel.
    4. Our team will review and process your request promptly.

    ✔️ No complications
    ✔️ No additional documents required
    ✔️ Continuous follow-up until the process is complete

    How to Receive Your Refund

    The refund will be sent to the same payment method used when you subscribed, or it will be credited to your account if you prefer.

    The refund process time depends on the financial institution’s policy, but it is usually within 3–7 business days.

    Wetahost’s Commitments to Customers

    At Wetahost, we are committed to:

    • Complete transparency at every step
    • No hidden fees
    • Technical support throughout the cancellation process
    • Reviewing the reason for your return to continuously improve our services
    • Providing alternatives or solutions before cancellation if you wish

    We believe that customers should receive real value for their money — and this policy is part of our commitment to you.

    Disclaimer

    Wetahost reserves the right to refuse a refund request if:

    • The request was submitted after the specified period.
    • There is clear misuse.
    • The service was purchased as part of a special non-refundable offer.
    • The service was used in a manner that violates the Terms of Use.

    In Conclusion — Your Comfort is Our Priority

    We strive to provide a hassle-free experience, so our refund policy is designed to be clear and transparent, giving you complete freedom to make your decision.

    If you are considering cancellation or have any billing-related questions, you can simply open a Support Ticket from your control panel, and our team will contact you to assist you step by step.

    We are here to provide you with a respectful, flexible, and fair hosting experience… always.